Sales Experience Manager

15 hours ago

Taguig, National Capital Region, Philippines beBeeCustomerRelations Full time ₱1,000,000 - ₱1,450,000
Job Title: Sales Consultant

We are seeking a highly skilled and experienced sales consultant to join our team.

Responsibilities:
  • CUSTOMER RELATIONS SPECIALIST
  • Act as the primary point of contact for customers, ensuring timely resolution of their concerns and inquiries.
  • Maintain close collaboration with process owners to guarantee prompt resolution of customer issues.
  • Respond promptly to client inquiries, concerns, and complaints, delivering timely resolutions.
  • Monitor all communication channels to ensure effective management of client interactions.
  • Conduct regular surveys to measure customer satisfaction and implement improvements accordingly.
  • Investigate negative feedback and provide detailed recommendations for improvement.
  • Provide immediate response and resolution to inquiries and complaints.
  • Maintain close coordination with other departments to ensure seamless customer experience.
  • Develop and maintain performance reports to highlight team achievements and areas for improvement.
Key Responsibilities:
  • TEAM LEADERSHIP
  • Oversee and manage a team of customer relations specialists for both sales and service departments.
  • Prepare reports and memos as needed.
  • Ensure strict compliance with policies and procedures and achieve targets.
Qualifications:
  • Bachelor's degree in commerce, economics, marketing, business administration or equivalent.
  • At least 3-5 years of experience as a senior customer relations officer or supervisor in an automotive dealership or equivalent.
  • Proficient computer skills (CRM, SAP, Microsoft Office, Google Sheets, Outlook).
  • Excellent customer service skills, especially complaint handling.
  • Effective communication abilities with customers and colleagues.

Maintain a positive first impression and foster a motivating work environment. Ensure adherence to compliance guidelines.

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