Sales Experience Representative

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱350,000 - ₱600,000
Job Description:

We are seeking a highly skilled and detail-oriented Customer Engagement Specialist to support our customers and ensure a seamless shopping journey. The ideal candidate will be passionate about delivering exceptional customer experiences and have a knack for customer service, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Provide personalized product recommendations and address shopping-related concerns.
  • Track and manage orders, ensuring timely updates and resolutions.
  • Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain accurate customer records and gather feedback to enhance the shopping experience.
Requirements and Qualifications:

To be successful in this role, you will need:

  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • A sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
Benefits:

We offer:

  • Commissions and annual increases.
  • Paid time off and HMO coverage.
  • Performance and recognition incentives.
  • A permanent work-from-home setup.
  • Opportunities for growth within a vibrant and supportive team.

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