Help Desk Technician

2 days ago

Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000
Technical Support Specialist

We are seeking a highly motivated and detail-oriented individual to provide technical support to end-users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.


Job Description
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.

The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.


Required Skills and Qualifications
  • Exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Exhibits outstanding proficiency in written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all organizational levels.
  • Operates independently and excels in dynamic, remote work environments.

Previous experience providing support for PC hardware, Windows 10/11, and Apple iOS devices is essential. Additionally, knowledge of basic networking concepts, Microsoft 365 applications, and Azure Virtual Desktop Infrastructure (VDI) environment is required.


Benefits

This role offers a unique opportunity to work in a fast-paced, dynamic environment, utilizing your technical skills to deliver exceptional IT service to employees across the organization.

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