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Business Process Improvement Leader

1 week ago

Quezon City, National Capital Region, Philippines IBM Qatar Full time

Job Description

The Process Innovation Professional at IBM Qatar plays a pivotal role in driving business process innovation and improvement. This individual must possess a deep understanding of business operations, process management, and compliance.

Key Responsibilities

  • Prepare monthly cash collection forecasts and collaborate with clients to set targets.
  • Work with the Operations Manager to ensure compliance with SLAs and Key Measurement targets.
  • Manage business controls, BCP readiness, and seat utilization target.
  • Provide coaching and people development activities to team members.