Process Improvement Consultant

5 days ago


Quezon City, National Capital Region, Philippines Manulife Full time

We are seeking a highly skilled Process Improvement Consultant to join our Operational Excellence team at MBPS. In this role, you will be responsible for executing tasks assigned by the project manager, which entail conducting process discovery and walkthrough sessions, gathering information and data to support project objectives, and developing project deliverables such as process maps and policy documentation.

The ideal candidate will have 3 years of combined experience in operational management, key support functions, and leading process and performance improvement projects in the insurance and/or BPO industry. They will also have hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies, and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.).

Main Responsibilities:
  • Execute tasks assigned by the project manager, including conducting process discovery and walkthrough sessions, gathering information and data to support project objectives, and developing project deliverables.

  • Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice, and sharing industry best practices, case studies, implementation tips, new trends, and tools in Operational Excellence.

  • Model the MBPS Values in Action as well as other corporate governance and compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, Risk Management, etc.



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