Customer Support Professional
1 day ago
This is a dynamic position that involves interacting with customers via various channels, ensuring their needs are met and providing solutions to their problems.
The ideal candidate will have exceptional problem-solving skills, be able to work well under pressure and possess excellent communication and interpersonal skills.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner.
- Collaborate with cross-functional teams to resolve customer issues and improve product offerings.
- Develop and implement process improvements to enhance the overall customer experience.
- Proven expertise in customer support or service, preferably in banking or financial services industry.
- Exceptional problem-solving and decision-making skills.
- Good observational skills for process and product improvement.
- Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
- Capable of managing multiple tasks and thriving under pressure in a dynamic environment.
- Comprehensive knowledge of SME banking products, services, and processes.
- Opportunity to participate in the creation of a new and innovative company culture.
- Great working atmosphere in a motivated and dynamic team.
- Opportunities to learn and grow together with the company.
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