Customer Support Professional

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time €45,000 - €60,000

About Vivid Money:

Revolutionizing Mobile Banking

Vivid Money is a pioneering mobile banking app that offers a seamless and transparent experience for managing daily finances. With over half a million users in just two years, our innovative approach has disrupted the industry.

We empower talent to reach their full potential by providing tools for learning and development within a fast-growing organization. We encourage creativity, challenge the status quo, and value diverse perspectives.

About the Role:

  • Deliver exceptional customer service via chat and email, ensuring a best-in-class user experience.
  • Act as the voice of the customer, sharing feedback and reporting issues to drive product improvement.
  • Collaborate with cross-functional teams to have a direct impact on enhancing our products and services.
  • Represent our brand and build trustful relationships with customers.

Requirements:

  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry, with a focus on SMEs.
  • Exceptional problem-solving and decision-making skills.
  • Good observational skills for process and product improvement.
  • Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
  • Ability to manage multiple tasks and thrive in a dynamic environment.
  • Comprehensive knowledge of SME banking products, services, and processes.

Benefits:

  • Opportunity to contribute to a new and innovative company.
  • Dynamic and motivated team atmosphere.
  • Chances to learn and grow together with the company.

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