Customer Support Professional
21 hours ago
About the Role:
We are seeking a dedicated professional to fill the role of Customer Support Specialist.
This key position requires a team player who can effectively communicate with customers, identify and resolve issues, and work collaboratively with various teams across the business.
Key Responsibilities:
- Be a product expert, owning customer communications and issues from initial contact until resolution.
- Collect customer feedback and influence the direction of the product.
- Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
- Develop and improve processes to scale support with the growing business.
- Create and maintain both internal and customer-facing documentation such as knowledge base articles.
- Work closely with Key Account Managers, Retention and Implementation, Marketing teams.
Requirements:
- Previous experience in a customer support role.
- Proficiency with various computer software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, Intercom.
- Ability to comfortably talk to others and possess good written and oral communication skills.
- Good time management and organisational skills.
- Ability to listen to concerns and handle criticism without taking it personally.
What We Offer:
- Competitive salary and employee stock options from day one.
- 20 days accrued annual leave/vacation, along with 10 days of wellbeing days.
- Health/Dental/Vision benefits from day one.
- Annual education allowance to support your professional growth.
- Employee recognition program.
- Quarterly wellness allowance to spend on your wellbeing.
- Paid subscription to Headspace, EAP & Wellbeing Platform.
- Flexible working supported by work from office reimbursement and mobile allowance.
- Personal tax return assistance.
- Entitlement to night shift differential.
- An extra paid day off to celebrate your birthday, alongside volunteering leaves.
- Monthly virtual social events.
Why This Opportunity?
This role offers a unique chance to grow with a dynamic organisation, develop valuable skills, and make a lasting impact on our customers' experiences.
Join us and take the first step towards an exciting career journey
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