
Elevate Customer Experiences as a Support Professional
22 hours ago
We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences by responding to customers via chat, email, or phone in a professional and friendly manner.
- Key Responsibilities:
- Handle inquiries related to product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure a consistent customer experience
What We Offer:
- Competitive Compensation: Competitive pay with annual performance-based increases
- Work-Life Balance: Paid time off so you can rest and recharge
- Career Development: Health insurance or a health stipend to make you feel your best
- Appreciation: Holiday bonuses in appreciation of your hard work
- Flexibility: Fully remote setup - work from anywhere you're comfortable
Requirements:
- Excellent Communication Skills: Excellent written and spoken English communication skills
- Technical Experience: At least 1 year of hands-on experience with both Shopify and Gorgias
- Independence and Multitasking: Comfortable working independently and handling multiple conversations at once
- Customer Focus: Empathetic, patient, and reliable when addressing customer concerns
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