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Customer Success Associate Professional

1 week ago

Cebu City, Central Visayas, Philippines Lennor Group Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Success Associate to join our team at Lennor Group. As a key member of our organization, you will play a crucial role in driving client engagement through our platform.

Your primary responsibility will be to ensure clients receive personalized content experiences, stay informed about updates, and have their concerns addressed promptly. You will actively monitor usage patterns, provide tailored recommendations, and collaborate with internal teams to enhance overall client satisfaction.

Key Responsibilities:

  • Track and analyze client interactions with the platform, focusing on content usage and engagement trends.
  • Identify client behavior patterns and deliver customized content suggestions that match their interests.
  • Communicate regularly with clients to update them on new content, platform features, and upcoming events.
  • Collaborate with internal teams to resolve client inquiries and issues efficiently, ensuring timely resolutions.
  • Gather client feedback and insights to support continuous improvement of content offerings and overall client engagement.