Remote Call Center Representative

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, they have established themselves as a trusted partner in the industry.

This role offers an exciting opportunity to contribute to high-impact projects with well-known clients. The ideal candidate will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of the office. You'll also need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key responsibilities include handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and processing claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, maintaining consistent attendance and adhering to scheduling requirements.

The ideal candidate will be highly motivated and dedicated, possessing the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a range of benefits and incentives that go beyond a paycheck. Our team members enjoy health insurance coverage, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.