Senior Clinical Operations Specialist

18 hours ago

Cainta, Calabarzon, Philippines beBeeClinical Full time ₱3,000,000 - ₱5,085,496
Key Clinical Operations Role

As a clinical operations representative, you will act as the key point of contact for enterprise clients in your assigned regions. You will ensure exceptional delivery of clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians.

This role bridges client expectations with internal clinical standards and operational excellence. The ideal candidate will be able to balance clinical quality and client satisfaction while working autonomously in a hybrid or remote setup.

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  1. Client Management & Reporting (30%)
  • Serve as the main clinical point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects.
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations.
  • Co-develop SOPs for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians.
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies and ethics.
  • Provide Clinical Supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning and clinical enhancement projects.
Qualifications
  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B or EAP setting.
  • Ability to work comfortably cross-functionally.
Why You'll Thrive
  • Flexible Work Arrangements - work in a way that suits your lifestyle and goals.
  • Work-Life Balance - a culture that values personal time and long-term wellness.
  • Medical Coverage - comprehensive insurance for peace of mind.
  • Mental Health Support - premium coaching access to our mental health app and resources.

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