Clinical Delivery Manager

1 day ago


Cainta, Calabarzon, Philippines beBeeOperations Full time $70,000 - $95,000
Job Overview

The Clinical Operations Specialist plays a pivotal role in ensuring exceptional delivery of clinical services across onsite and virtual channels. This position acts as the key representative for enterprise clients, bridging client expectations with internal clinical standards and operational excellence.

Key Responsibilities
  • Client Relationship Management & Reporting (30%): Serve as the main clinical point of contact for assigned enterprise clients, owning the delivery and quality of monthly clinical reports and insights.
  • Clinical Service Oversight (30%): Ensure clinician rosters are filled and services delivered on time, managing transitions, escalations, and referrals for high-risk or complex cases.
  • Clinician Management & Quality (30%): Monitor session quality, flag performance issues, and provide developmental feedback to clinicians, conducting orientation and operational onboarding for new team members.
  • Cross-Functional Collaboration & Projects (10%): Collaborate with other teams on improvements to service experience and workflows, contributing to new program planning and pilot rollout projects.
Requirements
  • Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B or EAP setting.
Why Join Us
  • Global company with diverse environment.
  • Generous leave policy and Christmas week off.
  • Quarterly mental health days and flexible work arrangements.
  • Medical coverage and performance bonus.
  • Mental health support and development budget.
  • Regular non-work events and communities.


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