Short Term Guest Services Associate

24 hours ago


Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $9,600 - $12,000

Job Overview:

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  • This role involves managing guest interactions to ensure seamless and memorable stays.
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Responsibilities:

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  • Promptly respond to guest inquiries and communications via phone and email.
  • Effectively resolve guest issues to ensure satisfaction.
  • Coordinate with internal teams to maintain high standards of service.
  • Update reservations accurately for proper accounting.
  • Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
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Requirements:

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  • Proficiency with OTA booking channels such as Airbnb, VRBO, Expedia, Booking.com, etc.
  • Guesty (or similar short-term rental property management systems)
  • Fluent in English, both in writing and speaking.
  • Experience with Google Workspace (Gmail, Google sheets, Google docs).
  • Strong problem-solving skills and a customer-focused mindset.
  • Ability to work independently and manage multiple tasks effectively.
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Working Conditions:

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  • Full-time, long-term positions
  • One overnight shift and one daytime shift available
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Compensation and Benefits:

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  • $800 - $1,000 USD per month based on experience
  • Two weeks of paid vacation after the first six months
  • A fun and engaging work culture
  • Potential for performance bonuses
  • 13 Month Pay


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