
Short Term Guest Services Associate
24 hours ago
Job Overview:
">- This role involves managing guest interactions to ensure seamless and memorable stays.
Responsibilities:
">- Promptly respond to guest inquiries and communications via phone and email.
- Effectively resolve guest issues to ensure satisfaction.
- Coordinate with internal teams to maintain high standards of service.
- Update reservations accurately for proper accounting.
- Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
Requirements:
">- Proficiency with OTA booking channels such as Airbnb, VRBO, Expedia, Booking.com, etc.
- Guesty (or similar short-term rental property management systems)
- Fluent in English, both in writing and speaking.
- Experience with Google Workspace (Gmail, Google sheets, Google docs).
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work independently and manage multiple tasks effectively.
Working Conditions:
">- Full-time, long-term positions
- One overnight shift and one daytime shift available
Compensation and Benefits:
">- $800 - $1,000 USD per month based on experience
- Two weeks of paid vacation after the first six months
- A fun and engaging work culture
- Potential for performance bonuses
- 13 Month Pay
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