Guest Services Associate

20 hours ago

Quezon City, National Capital Region, Philippines IHG Hotels & Resorts Full time $30,000 - $50,000 per year

Guest Services Associate

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Philippines, Quezon City

Philippines, Pasig City

Hotel: Manila Galleria (MNLCP), Ortigas Ave, Corner Asian Development Bank Ave, 1100

Job number: 125053

  • Welcoming guests as they arrive and checking them into their rooms
  • Answering phone calls and responding to guest inquiries
  • Handling guest complaints and resolving issues in a timely and professional manner
  • Processing payments and maintaining accurate guest records
  • Assisting guests with luggage and other requests
  • Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
  • Maintaining a clean and organized front desk area
  • Providing information about hotel amenities, local attractions, and restaurants
  • Upselling hotel services and amenities to guests
  • Ensuring guest satisfaction throughout their stay

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