Short-Term Rental Guest Services Professional

1 day ago


Quezon City, National Capital Region, Philippines beBeeGuestServices Full time $9,600 - $12,000
Short-Term Rental Guest Services Representative

We are seeking a professional and friendly Short-Term Rental Guest Services Representative to join our team. As the face of our hospitality management company, you will be responsible for ensuring seamless and memorable guest experiences.

Your key responsibilities will include:

  • Promptly responding to guest inquiries and communications via phone, email, or messaging platforms.
  • Effectively resolving guest issues to ensure high levels of satisfaction.
  • Liaising with internal teams to maintain high standards of service.
  • Updating reservations accurately for proper accounting purposes.
  • Collaborating with online travel agencies (OTAs) like Airbnb, VRBO, Expedia, Booking.com, etc., and property management systems such as Guesty.

You will work closely with our dedicated teams to deliver exceptional results and contribute to our ongoing growth. If you have a passion for providing outstanding customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Strong proficiency in using OTA booking channels, including Airbnb, VRBO, Expedia, Booking.com, etc.
  • Experience with property management systems like Guesty or similar tools.
  • Excellent communication and problem-solving skills, both written and verbal.
  • Fluency in English, with strong attention to detail and accuracy.
  • Ability to work independently and manage multiple tasks effectively.
Benefits
  • A competitive monthly salary of $800-$1000 USD based on experience.
  • Two weeks of paid vacation after six months of service.
  • A fun and engaging work culture that values teamwork and innovation.
  • Potential for performance bonuses and career advancement opportunities.


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