Operations Excellence Lead

1 day ago


General Santos, Soccsksargen, Philippines beBeeClient Full time $90,000 - $120,000
Job Title: Client Operations Manager

As a key member of our team, you will oversee the delivery of exceptional client experiences. Your primary responsibility will be to act as the main point of contact for enterprise clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

  • Build strong relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.

Operational Leadership:

  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.

Onboarding & Service Delivery:

  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.

Team Leadership:

  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.

Compliance & Risk Management:

  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.


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