Contact Center Performance Analyst

Job Title: Contact Center StrategistAbout the OpportunityWe are looking for a seasoned Contact Center Strategist to join our Market and Client Research & Analytics team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty, as well as identifying key client segments and developing...

Cloud Contact Center EngineerWe are seeking an experienced Cloud Contact Center Engineer to join our team at Five9 Philippines Inc.As a Cloud Contact Center Engineer, you will design, implement, and maintain our cloud contact center infrastructure, ensuring seamless interactions between customers, agents, and systems.You will work closely with...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

We are looking for an experienced Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. The successful candidate will be responsible for ensuring seamless communication between customers and our agents, achieving high-quality service standards, and driving business results through strategic planning and...

Contact Center Technical ExpertFive9 Philippines Inc. is an industry leader in cloud contact center solutions, trusted by over 3,000 customers worldwide.Our company's mission is to deliver exceptional customer experiences through innovative technology and collaborative teamwork.As a Contact Center Technical Expert, you will play a critical role in ensuring...

Key ResponsibilitiesThe Contact Center Senior Supervisor will be responsible for managing a team of customer service representatives, ensuring excellent customer experience, and driving team performance to meet or exceed targets.

Job Overview:NICE Systems UK Limited is a leading provider of innovative software solutions for the contact center industry.We are currently seeking an experienced IT Service Delivery Expert to join our team.The successful candidate will be responsible for delivering high-quality technical support services to customers, resolving complex issues, and ensuring...

We are looking for a skilled professional to join our team as a Contact Center Solutions Expert. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through the implementation of innovative solutions.Main Responsibilities:Develop and implement customized contact center solutions that meet the...

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

About the Job:We are looking for an experienced Contact Center Specialist to join our team at BEAUTY FOR U INT OPC. The successful candidate will handle customer interactions, provide exceptional service, and contribute to achieving sales targets.Main Responsibilities:Respond to customer inquiries, resolve issues, and provide product information in a timely...

Nezda Technologies Contact Center JobWe are looking for a dedicated and results-driven individual to fill the position of Telephone Support Specialist. As a key member of our contact center team, you will be responsible for providing top-notch customer support via phone, email, or chat. Your primary goal will be to ensure that customers receive the best...

About the Position\This role requires a Senior Real Time Analyst who can effectively manage queue metrics, serve as the main client contact, and possess a background in reporting and scheduling.\Responsibilities and Requirements\Manage multiple queue metrics across different sitesServe as the main contact point between the program and clientsBackground in...

Job Summary">The Workforce Real-Time Analyst and Scheduler will be responsible for analyzing and investigating performance data to identify trends/patterns and make appropriate recommendations. The successful candidate will have strong analytical skills, excellent communication and collaboration skills, and experience working in the BPO/Contact Center...

AI-Powered Contact Center EngineerWe're seeking an experienced AI-Powered Contact Center Engineer to join our team at NICE. As an AI-Powered Contact Center Engineer, you will implement and optimize AI-driven services such as knowledge assistant engines and conversational intelligence. Your expertise in configuring, programming, and developing NICE CXone...

**About the Role:**We are looking for a highly motivated Contact Center Operations Specialist to join our team at Visasoft Ltd. The successful candidate will be responsible for providing support for call volume analysis and patterns, supporting the normalization of historical data, and making suggestions regarding adjustments and overtime where necessary.Key...

BPO Planning & Scheduling Senior AssociateDeliver exceptional results in business operations with NTT DATA, Inc.This challenging role requires a skilled BPO Planning & Scheduling Senior Associate to drive operational excellence in our contact centers. If you are passionate about workforce management and eager to take on new challenges, we want to hear from...

Customer Support TeamWe are seeking a highly motivated Customer Service Representative to join our dynamic team at Manpower Outsourcing Services, Inc. As a key member of our contact center team, you will provide exceptional customer support and drive business growth.

About the JobThe Workforce Analyst will play a crucial role in analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation. The ideal candidate will have strong analytical skills, excellent communication skills, and a willingness to work on premise in Makati Head Office.Key AccountabilitiesMonitor staff...

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...

About the PositionWe are seeking a highly skilled Contact Center Operations Manager to join our team at Ubiquity. In this role, you will play a critical part in driving business objectives and ensuring Service Level Agreements (SLAs) are met.Your primary responsibility will be to proactively manage contacts and queues in real-time, ensuring that planned and...