Contact Center Associate

Job SummaryThe Service Delivery Specialist will be responsible for delivering exceptional customer service and ensuring smooth operation of a team of 10 in a contact center environment.The ideal candidate will have a strong understanding of contact center operations, including queue management, scheduling, and case handling best practices.Key...

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

BPO Planning & Scheduling Senior AssociateDeliver exceptional results in business operations with NTT DATA, Inc.This challenging role requires a skilled BPO Planning & Scheduling Senior Associate to drive operational excellence in our contact centers. If you are passionate about workforce management and eager to take on new challenges, we want to hear from...

Contact Center Manager Job Summary:">We are IGT Technologies Philippines, Inc., a leading provider of innovative solutions in the gaming industry. Our company is committed to delivering exceptional customer experiences through our products and services.We are seeking a Contact Center Manager to join our team, responsible for overseeing the day-to-day...

The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non Voice Support, TextBlast and outbound calls in a timely manner. They also promote and advise PSSLAI members on...

Contact Center Technical ExpertFive9 Philippines Inc. is an industry leader in cloud contact center solutions, trusted by over 3,000 customers worldwide.Our company's mission is to deliver exceptional customer experiences through innovative technology and collaborative teamwork.As a Contact Center Technical Expert, you will play a critical role in ensuring...

Cloud Contact Center EngineerWe are seeking an experienced Cloud Contact Center Engineer to join our team at Five9 Philippines Inc.As a Cloud Contact Center Engineer, you will design, implement, and maintain our cloud contact center infrastructure, ensuring seamless interactions between customers, agents, and systems.You will work closely with...

Job SummaryWe are seeking highly motivated and results-driven contact center professionals to join our team. As a contact center professional, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.In this role, you will have the opportunity to work with a variety of clients, gain...

Key Responsibilities:Manage Contact Center Operations: Oversee the implementation and continuous maintenance of programs within the contact center.Develop Service Policies: Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Ensure Compliance: Responsible for ensuring compliance with...

About UsNTT Business Process Outsourcing is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Our ApproachWe believe in the power of possibility and are dedicated to making it happen. At NTT Business Process Outsourcing, we understand that our people are at the...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

Job DescriptionWe are seeking a highly skilled Contact Center Manager to lead our customer service team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the contact center, ensuring that all interactions with customers are handled efficiently and effectively.Key ResponsibilitiesTeam Supervision:...

Job Overview:NICE Systems UK Limited is a leading provider of innovative software solutions for the contact center industry.We are currently seeking an experienced IT Service Delivery Expert to join our team.The successful candidate will be responsible for delivering high-quality technical support services to customers, resolving complex issues, and ensuring...

We are looking for a skilled professional to join our team as a Contact Center Solutions Expert. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through the implementation of innovative solutions.Main Responsibilities:Develop and implement customized contact center solutions that meet the...

Job Title: Contact Center Network ProfessionalCompany OverviewCXperts is a leading provider of contact center solutions, seeking a highly skilled Contact Center Network Professional to join our team.Job DescriptionWe are looking for a Contact Center Network Professional to assist the Business Development team with client discovery, design solutions, develop...

The Contact Center Team Lead will be responsible for achieving the service level agreements and business performance goals by encouraging and improving the accuracy and efficiency of team members according to governance to SOPs, Call Center Scripts, etc.This role will identify Contact Center areas for improvement on daily operational processes and provide...

Contact Center Performance Analyst Job Description:eClerx Philippines, Inc. is seeking a skilled Contact Center Performance Analyst to analyze and report on contact center performance.Analyze and report on real-time call traffic using workforce management applications.Develop and implement recommendations to improve productivity and compliance.Maintain...

Consummate Hr Consultants is committed to delivering exceptional customer experiences and we are seeking a talented Contact Center Specialist to join our team. In this role, you will be responsible for providing high-quality customer service and support through various communication channels.We are looking for individuals who possess strong verbal and...

We are seeking a Contact Center Advocate to join our team at Lightbird.About the Role:This position will involve interacting with existing customers supporting their needs and working through queues to support HRIS products.Key Responsibilities:Support customer interactions performing basic functions within the application in a team setting in a contact...

We are looking for an experienced Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. The successful candidate will be responsible for ensuring seamless communication between customers and our agents, achieving high-quality service standards, and driving business results through strategic planning and...