Contact Center Technical Expert

We are looking for a skilled professional to join our team as a Contact Center Solutions Expert. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through the implementation of innovative solutions.Main Responsibilities:Develop and implement customized contact center solutions that meet the...

Five9 Inc. is seeking a Cloud Contact Center Software Expert to join our team in Manila. This individual will play a key role in evaluating, troubleshooting, and resolving technical concerns and questions with our cloud contact center software used by customers.The successful candidate will have excellent verbal and written communication skills in both...

Job Overview:NICE Systems UK Limited is a leading provider of innovative software solutions for the contact center industry.We are currently seeking an experienced IT Service Delivery Expert to join our team.The successful candidate will be responsible for delivering high-quality technical support services to customers, resolving complex issues, and ensuring...

VISMAY INTERNATIONAL CORP. is seeking a talented Contact Center Management Expert to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve our customer service operations.You will work closely with our sales and marketing teams to ensure that our customers receive the highest...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

About This OpportunityWe are seeking a Cloud Contact Center Expert to drive multiple complex programs simultaneously across our organization. In this role, you will have the opportunity to work across the company and influence how our tech teams are building and architecting our newest innovations to support our latest product offerings.This role requires a...

Cloud Contact Center EngineerWe are seeking an experienced Cloud Contact Center Engineer to join our team at Five9 Philippines Inc.As a Cloud Contact Center Engineer, you will design, implement, and maintain our cloud contact center infrastructure, ensuring seamless interactions between customers, agents, and systems.You will work closely with...

Contact Center Manager Job Summary:">We are IGT Technologies Philippines, Inc., a leading provider of innovative solutions in the gaming industry. Our company is committed to delivering exceptional customer experiences through our products and services.We are seeking a Contact Center Manager to join our team, responsible for overseeing the day-to-day...

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking a highly skilled Command Center Technical Expert to join its IT Operations team.About the Role:The Command Center Technical Expert will be responsible for providing technical support focused on a variety of IT responsibilities to maintain Reliability, Availability, and Performance (RAP).Main...

Job SummaryWe are seeking highly motivated and results-driven contact center professionals to join our team. As a contact center professional, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.In this role, you will have the opportunity to work with a variety of clients, gain...

Key Responsibilities:Manage Contact Center Operations: Oversee the implementation and continuous maintenance of programs within the contact center.Develop Service Policies: Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Ensure Compliance: Responsible for ensuring compliance with...

About UsNTT Business Process Outsourcing is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Our ApproachWe believe in the power of possibility and are dedicated to making it happen. At NTT Business Process Outsourcing, we understand that our people are at the...

Job DescriptionWe are seeking a highly skilled Contact Center Manager to lead our customer service team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the contact center, ensuring that all interactions with customers are handled efficiently and effectively.Key ResponsibilitiesTeam Supervision:...

Avature is seeking a seasoned professional to fill the role of Capacity Planning and Workforce Analytics Lead. In this position, you will lead the development and implementation of strategies to improve contact center capacity and efficiency.About the JobAs a key member of the contact center operations team, you will analyze historical data, identify trends,...

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

Job Title: Contact Center Network ProfessionalCompany OverviewCXperts is a leading provider of contact center solutions, seeking a highly skilled Contact Center Network Professional to join our team.Job DescriptionWe are looking for a Contact Center Network Professional to assist the Business Development team with client discovery, design solutions, develop...

Nezda Technologies Contact Center JobWe are looking for a dedicated and results-driven individual to fill the position of Telephone Support Specialist. As a key member of our contact center team, you will be responsible for providing top-notch customer support via phone, email, or chat. Your primary goal will be to ensure that customers receive the best...

We're on the hunt for a skilled Contact Center Performance Expert to join our team at IntouchCX! As a key member of our Contact Center team, you'll be responsible for driving performance excellence and delivering exceptional results.About the Job:You'll be working closely with our Customer Service Representatives and Tier 2 teams to monitor their...

Job SummaryThe Service Delivery Specialist will be responsible for delivering exceptional customer service and ensuring smooth operation of a team of 10 in a contact center environment.The ideal candidate will have a strong understanding of contact center operations, including queue management, scheduling, and case handling best practices.Key...

Avature seeks a skilled leader to oversee the planning and optimization of contact center workforce management. As a Consulting Forecasting and Capacity Planning Leader, you will lead the development and implementation of strategies to improve forecasting accuracy, reduce labor costs, and enhance customer experience.About the RoleThis role requires strong...