Contact Center Strategist

Contact Center Technical ExpertFive9 Philippines Inc. is an industry leader in cloud contact center solutions, trusted by over 3,000 customers worldwide.Our company's mission is to deliver exceptional customer experiences through innovative technology and collaborative teamwork.As a Contact Center Technical Expert, you will play a critical role in ensuring...

Cloud Contact Center EngineerWe are seeking an experienced Cloud Contact Center Engineer to join our team at Five9 Philippines Inc.As a Cloud Contact Center Engineer, you will design, implement, and maintain our cloud contact center infrastructure, ensuring seamless interactions between customers, agents, and systems.You will work closely with...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

Job Overview:NICE Systems UK Limited is a leading provider of innovative software solutions for the contact center industry.We are currently seeking an experienced IT Service Delivery Expert to join our team.The successful candidate will be responsible for delivering high-quality technical support services to customers, resolving complex issues, and ensuring...

We are looking for a skilled professional to join our team as a Contact Center Solutions Expert. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through the implementation of innovative solutions.Main Responsibilities:Develop and implement customized contact center solutions that meet the...

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

Nezda Technologies Contact Center JobWe are looking for a dedicated and results-driven individual to fill the position of Telephone Support Specialist. As a key member of our contact center team, you will be responsible for providing top-notch customer support via phone, email, or chat. Your primary goal will be to ensure that customers receive the best...

Contact Center Performance Analyst Job Description:eClerx Philippines, Inc. is seeking a skilled Contact Center Performance Analyst to analyze and report on contact center performance.Analyze and report on real-time call traffic using workforce management applications.Develop and implement recommendations to improve productivity and compliance.Maintain...

We are looking for an experienced Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. The successful candidate will be responsible for ensuring seamless communication between customers and our agents, achieving high-quality service standards, and driving business results through strategic planning and...

AI-Powered Contact Center EngineerWe're seeking an experienced AI-Powered Contact Center Engineer to join our team at NICE. As an AI-Powered Contact Center Engineer, you will implement and optimize AI-driven services such as knowledge assistant engines and conversational intelligence. Your expertise in configuring, programming, and developing NICE CXone...

Key ResponsibilitiesThe Contact Center Senior Supervisor will be responsible for managing a team of customer service representatives, ensuring excellent customer experience, and driving team performance to meet or exceed targets.

About the Job:We are looking for an experienced Contact Center Specialist to join our team at BEAUTY FOR U INT OPC. The successful candidate will handle customer interactions, provide exceptional service, and contribute to achieving sales targets.Main Responsibilities:Respond to customer inquiries, resolve issues, and provide product information in a timely...

**About the Role:**We are looking for a highly motivated Contact Center Operations Specialist to join our team at Visasoft Ltd. The successful candidate will be responsible for providing support for call volume analysis and patterns, supporting the normalization of historical data, and making suggestions regarding adjustments and overtime where necessary.Key...

BPO Planning & Scheduling Senior AssociateDeliver exceptional results in business operations with NTT DATA, Inc.This challenging role requires a skilled BPO Planning & Scheduling Senior Associate to drive operational excellence in our contact centers. If you are passionate about workforce management and eager to take on new challenges, we want to hear from...

Customer Support TeamWe are seeking a highly motivated Customer Service Representative to join our dynamic team at Manpower Outsourcing Services, Inc. As a key member of our contact center team, you will provide exceptional customer support and drive business growth.

Digital Customer Experience StrategistAt NICE, we strive to deliver extraordinary customer experiences. As a Digital Customer Experience Strategist, you will play a key role in shaping our clients' digital transformation journeys. Your expertise in AI-driven solutions and contact center technologies will enable us to provide cutting-edge services that meet...

Our company, Bee Information Technology PH Inc., seeks a highly skilled Data Center Sales Strategist to join our team. This role focuses on driving sales and managing relationships with enterprise clients.About the RoleThe ideal candidate has a strong background in data center sales, enterprise IT infrastructure, and hyperscaler partnerships, with a track...

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...

About the PositionWe are seeking a highly skilled Contact Center Operations Manager to join our team at Ubiquity. In this role, you will play a critical part in driving business objectives and ensuring Service Level Agreements (SLAs) are met.Your primary responsibility will be to proactively manage contacts and queues in real-time, ensuring that planned and...

WeSource Management Consultancy Firm is hiring a Contact Center Trainer to work on-site in BGC or Antipolo.The ideal candidate will have experience in customer service training and be able to provide engaging and informative sessions.Key requirements include:Excellent communication and interpersonal skills.Ability to work effectively in a team...