Performance Metrics Analyst

1 week ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

About the Position

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This role requires a Senior Real Time Analyst who can effectively manage queue metrics, serve as the main client contact, and possess a background in reporting and scheduling.

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Responsibilities and Requirements

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  • Manage multiple queue metrics across different sites
  • Serve as the main contact point between the program and clients
  • Background in Reporting and Scheduling
  • Strong written and communication skills
  • Proficiency in MS Office applications, especially in Excel
  • At least 2 years customer care and/or call center experience in WFM
  • Amenable to work onsite in Alabang
  • Amenable to work nightshift schedule
  • Preferably with Line Adherence Experience


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