IT Service Delivery Manager

11 hours ago


Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

**Job Summary**

Ayuda Business Management Solution Inc is seeking a highly skilled and experienced IT Service Desk Engineer Supervisor to join our team. As an IT Service Desk Engineer Supervisor, you will be responsible for providing exceptional technical support to our clients via various channels.

Duties and Responsibilities

  • Provide direct first-level support via telephone, email, web, or any other means.
  • Answer RFIs, provide app navigation assistance, and perform onsite and remote troubleshooting.
  • Use the KB as reference for initial troubleshooting and perform password resets and ticket routing.
  • Evaluate incidents and escalate to Level 2, 3, and principal when necessary.
  • Monitor premium hours spent and renew managed support and services.
  • Receive, log, and update incident reports and service requests, reporting recurrence of incidents of the same nature.
  • Track follow-ups and service deliveries of logged requests.
  • Configure and maintain the service desk system, including access management.
  • Coordinate with principal partners and Technical Managers for L3 and L4 technical support and management of incidents.

Required Skills and Qualifications

  • Excellent oral expression and comprehension skills.
  • Active listening and critical thinking abilities.
  • Strong written expression and service orientation.
  • Ability to monitor performance and manage time effectively.
  • Degree in Engineering or Computer Science-related courses.
  • Minimum 2-3 years of experience in a similar position with an IT services and solutions company.

About Ayuda Business Management Solution Inc

Ayuda Business Management Solution Inc is a leading provider of business management solutions. We strive to deliver exceptional customer service and innovative solutions to our clients. If you are a motivated and experienced IT professional looking for a new challenge, please consider joining our team.



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