Customer Service Representative for On-Demand Delivery
11 hours ago
Neksjob is seeking an experienced and skilled Customer Service Representative to join our team. As a key member of our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support.
Job Description:
- Provide top-notch customer service via phone, resolving issues efficiently and effectively while striving for first-call resolution whenever possible.
- Offer clear and concise information about Neksjob's services, including delivery areas, estimated delivery times, and any applicable fees.
- Assist customers with placing orders, modifying existing orders, and tracking order progress to ensure seamless delivery experiences.
Key Responsibilities:
- Handle inbound calls from customers regarding on-demand delivery orders, providing timely and accurate information.
- Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve complex customer issues and improve overall service quality.
Benefits:
- Opportunity to work with a dynamic and growing company, delivering exceptional customer experiences.
- Collaborative and supportive team environment, promoting growth and development.
- Chance to develop valuable skills in customer service, communication, and problem-solving.
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