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Service Delivery Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented Service Delivery Specialist to join our team at ZENSHIN SYSTEMS CORPORATION. In this role, you will be responsible for managing service requests, providing timely updates, and ensuring seamless delivery of services to our clients.
Key Responsibilities- Service Request Management: Receive and monitor service requests via email and ticket monitoring systems, ensuring prompt acknowledgement and regular updates to clients.
- Schedule Coordination: Secure schedules for onsite visits and service completions, guaranteeing efficient resource allocation and minimal downtime for clients.
- Service Validation: Verify the status of warranty and under warranty parts, ensuring accurate identification of billable services and streamlined communication with clients.
- Quotation and Reporting: Generate formal quotations for clients on void or out-of-warranty units and other billable service tasks, as well as validate and update reports from technical and provincial service partners.
- Ticket Monitoring: Continuously track and monitor open tickets until closure or resolution, maintaining excellent client satisfaction and relationship-building skills.
- A dynamic work environment with opportunities for growth and development
- A competitive compensation package and benefits
- The chance to work with a talented team and contribute to the success of ZENSHIN SYSTEMS CORPORATION
