Technical Solutions Architect

2 days ago

Mandaue City, Central Visayas, Philippines beBeeServiceNow Full time $90,000 - $120,000
ServiceNow Technical Consultant Job Description

We are seeking a seasoned ServiceNow Technical Consultant to join our team. As a key member of our ServiceNow practice area, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs.

As a ServiceNow Technical Consultant, you will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications.

  • Design, configure, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, ITBM, HRSD, CSM, FSM, and other ServiceNow solutions.
Key Responsibilities

Solution Design and Implementation:

  • Analyze and translate business requirements into technical specifications and robust ServiceNow solutions.

Customization and Integration:

  • Customize ServiceNow applications to meet specific business needs using JavaScript, GlideScript, and other relevant technologies.

Project Management:

  • Lead and manage ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.

Consultation and Support:

  • Collaborate with clients to gather requirements, provide technical consulting, and recommend best practices.

Training and Documentation:

  • Create and maintain comprehensive technical documentation, including design specifications, user guides, and process workflows.
Requirements

To succeed in this role, you will need:

  • A minimum of 3-5 years of experience working with the ServiceNow platform.
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • A strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
Bonus Points

The following skills and qualifications are highly desirable:

  • Experience with Customer Service Management and CCaaS.
  • Experience with CTI and IVR integrations.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with additional ServiceNow products and modules.
  • Knowledge of cloud platforms and technologies.

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