Visionary Customer Experience Leader

18 hours ago

Province of Palawan, Mimaropa, Philippines beBeeExcellence Full time $80,000 - $150,000
Job Opportunity

The company is seeking a highly skilled and proactive Team Manager to lead their Customer Experience (CX) team.

This critical role involves leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and enhancing phone support processes.

We are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.

In this role, you will be responsible for establishing and monitoring key performance indicators (KPIs), implementing quality control processes, refining phone support processes, building and mentoring a high-performing team, and providing feedback to relevant teams and leadership.

Main Responsibilities:

  • Operational Excellence: Establishing KPIs to ensure consistent service levels and customer satisfaction.
  • Quality Assurance: Implementing quality control processes to maintain high service standards and identify areas for improvement.
  • Process Building: Refining phone support processes using data and insights to enhance the customer experience.
  • Team Leadership: Building and mentoring a high-performing team, fostering innovation and customer-centricity.
  • Training: Developing and training new joiners for the role.
  • Documentation & Reporting: Documenting team activities and outcomes to maintain clear records.
  • Feedback Loop: Providing feedback to relevant teams and leadership to improve processes.

Required Skills & Qualifications:

  • Excellent verbal and written communication skills in English.
  • Emotional Intelligence and Empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools and analytics platforms.

Benefits:

  • Highly experienced founders team.
  • Great self-improvement-driven culture.
  • 100% remote work environment.

About Us:

  • A fast-growing and innovative brand.
  • A Major League sports team-like culture.
  • A place where we push each other to become better versions of ourselves.

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