Unlock Your Potential as a Remote Collections Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCollections Full time ₱35,000 - ₱80,000

Collections Specialist Job Opportunity

Empower your career in a dynamic and growing industry. We are seeking a skilled Collections Specialist to join our team.

This role is perfect for those who thrive in a fast-paced environment, enjoy working with diverse customers, and possess excellent communication skills. As a Collections Specialist, you will play a critical role in managing delinquent accounts, negotiating repayment terms, and providing top-notch customer service.

Our Ideal Candidate:

  • Minimum 3-5 years collections experience required, with no more than a 3-month gap in recent employment.
  • Minimum 1 year of remote work experience in previous employment.
  • Experience managing 120+ days delinquent accounts and must have BPO experience.
  • Demonstrated strong negotiation and problem-solving skills.
  • Excellent communication skills, with proficiency in English, both verbal and written.

Key Responsibilities:

  • Contact customers via phone or email to resolve past-due accounts and secure payments.
  • Determine reasons for delinquency and negotiate payment plans or full settlements.
  • Update customer accounts accurately using CRM tools.
  • Follow established guidelines to recommend appropriate collection remedies.
  • Explain delinquency consequences and develop repayment schedules.
  • Handle customer payment inquiries and resolve issues independently.

Why Work with Us?

  • Competitive Salary Package.
  • Night differential pay to maximize your earnings.
  • HMO coverage with free dependent upon regularization.
  • Permanent WFH arrangement.
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.).
  • Unlimited upskilling through Emapta Academy courses.
  • Free 24/7 access to our office gyms with a free physical fitness trainer.
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more).
  • Unlimited opportunities for employee referral incentives across the organization.
  • Standard government and Emapta benefits.
  • Total of 20 annual leaves to be used at your discretion.
  • Mentorship and exposure to global leaders and teams.
  • Diverse and supportive work environment.

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