External Application Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeApplication Full time $45,000 - $75,000

Job Title: External Application Support Analyst

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About the Role:

We are seeking a skilled and experienced External Application Support Analyst to join our team. As an External Application Support Analyst, you will be responsible for providing 2nd line support and maintaining 3rd party applications, ensuring critical services are delivered to meet the ever-changing demands of the business.

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Key Responsibilities:

  • Proactive management of business-critical 24x5.5 real-time trading systems, middle office systems, back office, and settlement systems, identifying issues and potential problem areas.
  • Interacting with various internal IT support functions; infrastructure, development, quality assurance, operations, and external 3rd party vendors to troubleshoot and resolve complex incidents.
  • Actively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations.
  • Ensuring compliance with departmental policies (i.e., change management, IT security standards, release management, incident management).
  • Working with all parties to provide services to agreed SLAs.
  • Working through Disaster Recovery planning and testing.
  • Ensuring documentation is written for all systems / processes and kept up-to-date.
  • Working closely with the business to provide input on technology strategy.
  • Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation, and support of the established infrastructure.

Skills and Qualifications:

  • Flexible and professional under pressure, strong interpersonal skills, commitment, and focus on succeeding in a challenging environment.
  • Good understanding of a range of enterprise technologies.
  • Excellent problem-solving, planning, and organization skills.
  • Excellent documentation skills.
  • Excellent written and oral communication skills.
  • Strong customer service focus with a desire to deliver a high-quality service.
  • Ability to develop new skills and understand new technology as required.

Technical Skills:

  • Knowledge of Electronic Trading Systems, Middle Office Applications, and Back Office/Settlement Systems.
  • Knowledge and experience of database interrogation and manipulation.
  • Good understanding of the Trade Life Cycle (STP).
  • Risk Knowledge/P&L Experience.
  • Knowledge of Microsoft Applications (Windows Server/Client).
  • Knowledge of UNIX/LINUX.
  • Good understanding of the FIX Protocol.
  • Knowledge of Compliance Controls and Exchange Regulatory Obligations.
  • Understanding of Equities, Derivatives, Foreign Exchange, and Fixed Income Markets.
  • Knowledge of ServiceNow.

Experience and Education:

  • Experience of working in an ITIL environment (ideally with ITIL certification).
  • Experience supporting Production Applications on both Unix and Windows environments.
  • Extensive experience of supporting Front Office Trading Applications, Middle Office, Back Office, and Settlements Systems.
  • Educated to degree level or equivalent combination of education and experience.

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