Client Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeCaseManager Full time ₱1,700 - ₱2,200
Job Title: Client Support Specialist

This is a unique opportunity to work as a Client Support Specialist, providing remote client-centered support across all stages of treatment. As a key member of our team, you will ensure the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external service providers.

Key Responsibilities:
  • Serve as the primary point of contact for assigned clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy appointments, including proactive communication with providers and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify finance of applicable no-show charges for billing.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to leadership immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems to track and report all client-related activities.
Requirements:
  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain necessary certifications or clearances
Preferred Qualifications:
  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of Medicaid, state behavioral health systems, and community-based services
Benefits:
  • 100% Remote job
  • Full-time employment
  • Opportunity to work with a dynamic team

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