Remote Customer Experience Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $30,000 - $50,000
Remote Customer Service Position

MCI specializes in delivering tailored solutions to meet diverse client needs. With a commitment to excellence and innovation, we have established ourselves as a trusted partner.

We are seeking an enthusiastic Remote Customer Service Agent to support various customer service initiatives for a range of well-known clients. In this role, you will assist customers with inquiries and provide exceptional service. This is a great opportunity to contribute to impactful projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office. You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, please complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Our ideal candidate will:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications

The successful candidate will possess:

  • Excellent communication skills
  • Prior call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
About Us

MCI helps customers take on their CX and DX challenges differently. We deliver exceptional experiences and drive optimal performance. Our solutions include business process outsourcing, staff augmentation, contact center customer services, and IT Services.

  • Remote Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱250,000 - ₱400,000

    Customer Support RepresentativeWe're seeking a friendly and tech-savvy individual to join our team as a remote customer support representative. This role involves delivering exceptional customer experiences via chat, email, or phone in a professional and friendly manner.Key Responsibilities:Respond to customer inquiries related to product information, order...

  • Remote Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000

    As a dynamic and innovative organization, we are seeking a highly motivated and results-driven individual to fill the role of Remote Customer Service Representative. This is an exciting opportunity for individuals who enjoy solving problems, interacting with people from diverse backgrounds, and providing exceptional customer service.Key...

  • Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeEngagement Full time ₱20,000 - ₱40,000

    Job Overview:We are seeking a skilled Online Engagement Specialist to join our team. As an Online Engagement Specialist, you will be responsible for engaging with fans and followers on behalf of content creators via online chat platforms.Key Responsibilities:Provide exceptional customer service and support to fans and followers, ensuring a positive and...

  • Remote Customer Experience Specialist

    2 weeks ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

    Deliver exceptional customer experiences in a remote call center setting. As a skilled representative, you will play a vital role in handling inbound and outbound calls professionally and efficiently.You will resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer...

  • Remote Customer Support Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    Job Opportunity: Remote Customer Support SpecialistThis position allows you to contribute to impactful projects with renowned brands. As a Remote Customer Service Agent, you will be responsible for delivering exceptional customer service by addressing inquiries and resolving issues efficiently.Key Responsibilities:Respond professionally to inbound and...

  • Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱2,500 - ₱3,500

    Job DescriptionWe are seeking a Technical Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch technical support to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer complaints.The Technical Support Specialist will be the bridge between our customers,...

  • Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerExperience Full time $40,000 - $70,000

    Customer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will play a crucial role in ensuring that our customers receive exceptional service and support.The ideal candidate will have experience in building and maintaining strong...

  • Remote Customer Support Specialist

    21 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱8,000 - ₱10,000

    Job Opportunity:We are seeking a skilled and motivated customer support specialist to serve as the first point of contact for French-speaking customers.This role requires delivering exceptional support in French and English through voice and chat, troubleshooting and resolving customer issues with professionalism and urgency, building strong relationships by...

  • Remote Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Customer Service RoleThis is an excellent opportunity to support a range of customer service initiatives for diverse clients. In this role, you'll assist customers with enquiries and provide exceptional service.As a skilled customer service professional, you'll be responsible for handling inbound and outbound calls professionally and efficiently. You'll...

  • Remote Customer Experience Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $35,000 - $45,000

    Customer Service ExpertWe are seeking a highly skilled and personable Customer Service Representative to join our team.This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to talk to.In this role, you will be handling general inbound phone...