Service Experience Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱230,400 - ₱384,000

Be part of a dynamic team that delivers exceptional customer service and makes a meaningful impact with every interaction.

Job Summary
  • Handle customer inquiries through email, phone, live chat, and/or social media to provide timely and helpful responses.
Responsibilities
  • Support customers with orders, shipping, product details, and returns by providing accurate and efficient solutions.
  • Provide thoughtful and high-quality responses that reflect the company's service standards.
Requirements
  • Proficiency in English (both written and verbal) is essential for effective communication.
  • At least 1 year of customer service experience is required for success in this role.
  • Experience with tools like Gorgias, Zendesk, or Shopify is an advantage.
  • Excellent problem-solving and communication skills are necessary for building strong relationships with customers.
  • Adaptable and solutions-oriented mindset is crucial for navigating complex customer issues.
Technical Requirements
  • A personally owned PC or laptop with an i5 processor or equivalent is required for smooth operation.
  • Minimum of 15 Mbps for both upload and download internet speed is necessary for reliable connectivity.

When applying, use code: CS

Cultivate your career in a collaborative and supportive remote environment where your skills are valued, growth is supported, and contributions truly make a difference.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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