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Partner Operations Excellence Coordinator

1 week ago

Taguig, National Capital Region, Philippines ETeam PH Full time

Job Overview

This role is responsible for supporting client Solution Partners with their client partnership, managing and responding to incoming questions, tickets, and quotes in the territory, documenting and maintaining client's Standard Operating Procedure, and more.

Key Accountabilities:

  • Provide operational support to client Solution Partners
  • Respond to ticket escalations and maintain client's Standard Operating Procedure
  • Support the systems aspects of the onboarding of new partners
  • Support partners with operational queries on programs and platforms and guiding them to enablement content
  • Help partners comply with client rules and standards

Requirements:

  • Strong problem-solving skills and a proactive and autonomous approach to their role
  • Excellent organizational and communication skills
  • Ability to work closely together with partner managers and other internal client stakeholders
  • Fluent in English with excellent communication skills
  • Productive and collaborative in a high-tech work environment