Enterprise Customer Success Specialist

18 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $85,400 - $122,000
Job Overview

As a key player in business cloud communications and contact center solutions, this role is instrumental in championing customer success.

The primary point of contact for customers, you will share deep product knowledge, provide innovative solutions, build relationships, and ensure every user effectively utilizes the platform.

Key Responsibilities:
  • Encourage customers to leverage new features driving their business forward.
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.
  • Evaluate churn and downsell risk for each customer, proactively addressing dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
  • Develop plans ensuring customers are successfully adopting the platform aligned to their business needs.
  • Conduct regular cadences and annual customer success reviews to maximize customer value.
  • Build trust and meet customer needs by developing strong relationships.
  • Align customers with enablement resources to drive adoption.
Required Skills and Qualifications:
  • Prior experience with Contact Center technology as a provider or in operations is essential.
  • Direct and verifiable enterprise-level customer success, consulting, or account management experience for a SaaS company required.
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.
  • Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.
  • Leadership skills in meetings and regular cadences, quarterly and annual customer success reviews.
  • Strong skills in verbal and written communications, strategic planning, and project management with adaptability for technical and non-technical audiences.
  • Knowledge of Salesforce.

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