Enterprise Client Success Manager

1 day ago

San Fernando, Central Luzon, Philippines beBeeClient Full time ₱4,500,000 - ₱7,500,000

Job Overview:

As a pivotal role in ensuring top-tier service for enterprise clients, you will foster long-term partnerships rooted in value.

Key Responsibilities:

  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.

Requirements:

  • Bachelor's degree in Business Administration or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO or outsourcing environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools and project management platforms.

About Yokly:

We empower businesses to focus on what they do best by providing exceptional virtual support that scales with their growth. We're a strategic partner, committed to operational excellence and strong client relationships.

Growth Opportunities:

  • Drive client success for global organizations.
  • Be part of a fast-growing company with room to advance.
  • Flexible work environment: 100% remote.
  • Collaborative culture: Work with passionate, purpose-driven professionals.

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