Enterprise Account Success Manager

15 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱150,000 - ₱300,000
Customer Success Manager Position

A career opportunity in a dynamic environment awaits an experienced professional who can spearhead customer success initiatives and drive business growth.

  • Cultivate a deep understanding of our products, technology, and support methodology to develop strategic solutions that meet customer needs.
  • Utilize proprietary software tools to maintain regular communication with customers, stay ahead of their technology initiatives, and position us for partnership growth with mid-market and enterprise clients.
  • Gain the trust of assigned customers by being a trusted point of contact, providing timely responses to questions and action items, and communicating effectively when a positive experience occurs across the customer lifecycle.
  • Implement strategic initiatives created in collaboration with leadership to identify opportunities for product cross-selling and work with additional resources through a sales cycle to ultimately secure additional business.
  • Manage proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
Requirements For Success
  • A 4-year college degree or equivalent experience.
  • A quantifiable track record of success in enterprise customer account management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Effectiveness and comfort interacting with customer leadership teams including customer presentations, demonstrations, leading QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • A positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • Charismatic personality that can quickly gain the trust of our customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
Why You'll Love Working Here
  • An environment that celebrates innovation and ideas.
  • Room to grow at a high-growth company.
  • Flexible time off and employee referral bonuses.

We value bold ideas and strategic thinking. If you're ready to make an impact, we encourage you to apply.

Additional Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Software Development.

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