Remote Call Center Representative

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000
Job Title

We are seeking a skilled Customer Service Representative to join our team.

About the Job

This is a full-time position that involves handling customer inquiries, resolving issues, and providing excellent service through various communication channels. The ideal candidate will be highly motivated, have excellent communication skills, and be able to work in a fast-paced environment.

The successful candidate will also possess strong problem-solving skills, be able to multitask, and have experience working with computer systems. Additionally, they will be required to maintain accurate records and reports, and meet productivity standards.

Responsibilities
  1. Answer Customer Inquiries: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  2. Resolve Issues: Investigate and resolve customer complaints and concerns in a fair and efficient manner.
  3. Provide Excellent Service: Offer exceptional customer service by being responsive, empathetic, and knowledgeable about products and services.
  4. Meet Productivity Standards: Meet or exceed productivity standards by handling a high volume of customer interactions in a timely manner.
Requirements

To be considered for this role, candidates must possess:

  • Bachelor's Degree: A bachelor's degree in a related field such as business, communications, or psychology.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate effectively with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and come up with creative solutions.
  • Computer Literacy: Proficiency in computer systems, including CRM software and other relevant tools.
  • Experience: At least 1 year of experience in a customer-facing role, preferably in a call center or retail environment.
Benefits

As a valued member of our team, you can expect:

  • HMO Coverage: Comprehensive health insurance coverage for you and your family.
  • Dental Coverage: Dental insurance coverage for you and your family.
  • Rice Allowance: A monthly allowance for rice, meals, and laundry.
  • Career Growth: Opportunities for career advancement and professional development.
What We Offer

At [Company Name], we offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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