Remote Call Center Specialist

1 day ago


San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱40,000 - ₱70,000
Job Title: Remote Call Center Specialist

We are seeking a highly motivated customer service representative to join our team. As a remote call center specialist, you will be responsible for handling inbound and outbound calls in a professional and efficient manner.

Your primary goal will be to resolve customer issues on the first call through effective problem-solving. This involves researching and retrieving information across systems to support customer needs and accurately documenting interactions and process claims.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.

To achieve this, we require a strong command of the English language and excellent communication and interpersonal skills. Our ideal candidate is someone who is a natural problem solver and enjoys creating memorable customer experiences.

Requirements:
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.

We offer a competitive compensation package including HMO coverage, rank & file ₱100,000 coverage, dental coverage, and performance and loyalty bonuses.

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. We value your contribution and look forward to working with you



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