Debt Recovery Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCollection Full time ₱40,000 - ₱80,000
Job Title: Debt Recovery Specialist

We are seeking a skilled and detail-oriented professional to fill the role of Debt Recovery Specialist. The primary responsibility of this position is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Collect overdue payments from customers and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company training and guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for Stop Service when necessary, following company protocols.
  • Work closely with the finance and accounting team to report progress and issues.

Required skills include proficiency in QuickBooks, excellent spoken and written English skills, and strong negotiation skills with the ability to handle difficult conversations professionally. Additionally, candidates should be detail-oriented and able to accurately document customer interactions.

Benefits

As a Debt Recovery Specialist, you will have the opportunity to work in a dynamic environment and develop your skills in collections and customer service.

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