Customer Experience Advocate

24 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000
Job Title: Customer Support Specialist

We are seeking a skilled and motivated customer support specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a pressurised environment with varying deadlines and priorities, and possess strong interpersonal skills to communicate with internal and external stakeholders.

Responsibilities:
  • Provide high-quality support to customers via phone, email, and chat, responding to queries and resolving issues in a timely manner.
  • Escalate complex issues to senior colleagues or external teams as necessary, working collaboratively to resolve problems.
  • Develop subject matter expertise in all areas of the business, including products, systems, and processes.
  • Identify trends in customer issues and implement solutions to improve the overall customer experience.
Requirements:
  • Proven experience in a customer-facing role, preferably in a call centre or B2C environment.
  • Strong communication and problem-solving skills, with the ability to work well under pressure.
  • Excellent interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Basic knowledge of CRM systems and software, with a willingness to learn new tools and technologies.
What We Offer:
  • A competitive salary and benefits package, including health insurance and pension scheme.
  • Ongoing training and development opportunities, including workshops, webinars, and conference attendance.
  • A dynamic and supportive work environment, with regular social events and team-building activities.
  • The opportunity to make a real difference in the lives of our customers, and to contribute to the growth and success of our organisation.

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