Customer Experience Advocate

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000
Customer Service Representative Job Description

We are seeking a dedicated and proactive Customer Service Representative to be the primary point of contact between our clients and warehouse operations.

This role is critical in ensuring that orders are processed, routed, and shipped accurately and on time.

Job Responsibilities:
  • The successful candidate will serve as the main point of contact for assigned clients, responding to inquiries and providing updates on order status, inventory, and shipping.
  • He/She will coordinate order routing to wholesalers, retailers, and other partners, ensuring compliance with client-specific routing guides and shipping requirements.
  • Monitor order progress using Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.
  • Submit routing requests, schedule carrier pickups, and track shipments to ensure timely delivery.
  • Collaborate with warehouse staff to ensure the accurate picking, packing, and shipping of orders.
  • Manage order exceptions, including cancellations, returns, and changes, while providing updates to clients.
  • Maintain thorough records of client interactions, order updates, and issue resolutions.
  • Work closely with the WMS Manager and warehouse team to streamline processes and enhance service levels.
Requirements:
  • Prior experience in a 3PL, logistics, or supply chain environment is preferred.
  • Familiarity with routing guides, retailer compliance, and shipping requirements for wholesalers is required.
  • Proven ability to build and maintain strong customer relationships with a focus on excellent service.
  • Proficiency in using Warehouse Management Systems (experience with Extensiv or similar platforms is a plus).
  • Strong typing skills (minimum 40 WPM). A typing test will be required.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail, organizational, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other communication tools.

The ideal candidate should possess strong customer service skills, excellent communication skills, and the ability to work in a fast-paced environment. Prior experience in a 3PL, logistics, or supply chain environment is preferred but not required.

Key Requirements:
  • Customer Service Skills: Excellent customer service skills with the ability to handle complaints and resolve issues in a professional manner.
  • Communication Skills: Strong written and verbal communication skills with the ability to effectively communicate with clients and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to analyze problems and develop effective solutions.
  • Attention to Detail: Strong attention to detail with the ability to accurately process and fulfill orders.
  • Typing Speed: Minimum 40 WPM typing speed with the ability to accurately type and enter data.
Benefits:

The successful candidate will enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, he/she will have the chance to work in a dynamic and fast-paced environment with a team of experienced professionals.

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