Production Support Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCorporate Full time ₱800,000 - ₱1,200,000

Job Title: Corporate Production Support Specialist

Job Description:

We are seeking a highly skilled and experienced Corporate Production Support Specialist to join our team. The successful candidate will be responsible for monitoring and maintaining the efficiency of our products and services.

  • Provide end-to-end production support to ensure effective functionalities under the supervision of the Application Support Manager.
  • Create and monitor product and service performance metrics.
  • Analyze service or product functionalities and recommend improvements.
  • Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
  • Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
  • Investigate and resolve incident and problem tickets.
  • Establish the root causes of incidents and escalating serious concerns to service management.
  • Develop and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
  • Perform code migration and deployments across environments to ensure continued and synchronized functionality.
  • Provide support during implementation and change activities.
  • Review and assess change request activities.
  • Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
Required Skills and Qualifications:
  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • 2-5 years of experience in technical support.
  • Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Demonstrable experience as an application support engineer in a related field.
  • Ability to keep up with innovation in application design.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong commitment to delivering high-quality results.

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