
Product Support Specialist
4 weeks ago
DUTIES & RESPONSIBILITIES
As Product Support Specialist
- Collaborates and strategizes with the Sales Department to understand clients' requirements and develop tailored solutions.
- Serves as an educational consultant for the sales team during promotional events, conferences, and seminars, and escalates potential roadblocks for product promotion and implementation.
- Conducts needs analysis by reviewing and providing feedback on products, contributing to the development of educational innovation solutions and improving the implementation process to support learners and educators.
- Designs and facilitates training programs, workshops, and orientations aligned with the objectives of partner schools and the implementation process.
- Develops and maintains meaningful relationships with clients through meetings, school visits, focus group discussions, and class observations.
- Communicates customer feedback to anticipate future market needs to the LIU Head.
- Analyzes system data and presents results clearly.
- Prepares documentation related to the scope of work as part of the product implementation process.
- Engages with decision-makers at renowned institutions in various countries.
- Performs other tasks as assigned.
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