Business Development Advisor

1 day ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,600,000
Overview

Create a positive impact in a rapidly growing fintech company.

This organization offers a one-stop payment platform for small and medium-sized businesses, aiming to empower entrepreneurs with easy access to digital payments.

Our goal is to provide simple e-commerce solutions and affordable credit card readers, helping thousands of merchants bring their business ideas to life.

We are backed by top investors and expanding globally, seeking a skilled Customer Support Specialist for a one-year contract with the possibility of extension.

About The Role

As a Customer Support Specialist, you will play a vital role in enhancing user satisfaction and driving business growth. You will act as a trusted advisor to our clients, understanding their pain points and recommending tailored solutions to optimize their experience on our platform.

Relationship-building is at the heart of this role, as you establish strong connections with users and deliver exceptional customer service and account management. With your help, our merchants will maximize their value on our platform and become loyal, highly-engaged customers.

Additionally, you will collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

This is a full-time position with significant growth potential. If you possess empathy, self-motivation, and excellent communication skills, we would like to hear from you.

Responsibilities:

  • Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on our products.
  • Build relationships and become a trusted payments advisor to key stakeholders, working in partnership with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls, ensuring each client's success in using our platform.
  • Be a great listener and uncover our users' needs, which may not be explicitly communicated.
  • Identify areas for improvement in each client's business process and communicate solutions based on our products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams to drive product innovation.
  • Assess common pain points and suggest potential features or improvements to solve these problems.

Requirements:

  • 2+ years of customer success or client-facing experience, preferably with a complex technical product.
  • Prior experience in payments and SMB sectors is advantageous.
  • A strong business mindset, enabling you to understand the strategic approach behind each of our users' businesses.
  • Empathy and patience are essential, as you will advocate for our users, understand their pain points, and guide them through technical solutions.
  • Experience handling difficult situations or customers while remaining professional and personable.
  • A strong interest in the fintech industry and acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a passion for shaping product strategy.
  • Highly resourceful, able to navigate through data to find solutions to ambiguous questions.
  • A self-starter who can independently drive projects in a remote working environment.
  • Willingsness to work flexible hours, including weekends and shifts.

Why Join Us:

  • A highly motivated, intelligent, and ambitious team.
  • Ongoing learning opportunities and career growth.
  • Flexible, remote working arrangements.
  • Local medical reimbursement.
  • 21 days annual paid leave.
  • Unlimited medical leave.

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