Compassionate Healthcare Liaison Wanted

1 day ago

Manila, National Capital Region, Philippines beBeeCaregiver Full time $90,000 - $110,000
Job Title:

Healthcare Liaison

Job Description:

The primary function of this role is to serve as a liaison between patients and caregivers, ensuring the delivery of high-quality continuous care.

This position requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

The Healthcare Liaison collaborates closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

Key Responsibilities:
  • Patient Care Coordination:
    • Act as the primary point of contact between healthcare aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing performance measures and quality assurance activities.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in our electronic records system.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.

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