Support Specialist

19 hours ago

Davao City, Davao, Philippines beBeeCustomerService Full time $60,000 - $80,000
Job Opportunity

We are seeking a highly skilled and empathetic support professional to join our team.

This is a critical role responsible for providing an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

A fast-growing innovative company seeks a skilled support specialist to improve customer experience.

  • A rapidly growing direct-to-consumer brand in the world
  • An experienced founders team with over $700M+ in collective experience
  • A self-improvement-driven culture of top performers
  • A micromanagement-free work environment
Key Responsibilities:
  • Provide exceptional customer service via live chat, phone, and email
  • Solve complex problems proactively and take ownership of issues from start to finish
  • Collaborate with internal stakeholders to gather information and ensure timely resolutions
  • Document customer interactions and resolutions in Zendesk
  • Provide clear feedback to improve processes and prevent future complaints
Core Skills and Competencies:
  • Exceptional verbal and written communication skills
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Zendesk and telephony system proficiency
  • A strong commitment to delivering exceptional customer service

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