Tier 2 Technical Support Professional

7 days ago

Rizal, Philippines beBeeTechnical Full time $55,000 - $76,000

Job Title: Technical Support Representative, Tier 2

About the Role

We are seeking a highly skilled and experienced Technical Support Representative to join our team. As a key member of our technical support team, you will be responsible for providing world-class technical support to our customers.

Your primary focus will be on assisting customers with escalated technical issues, maintaining consistent ticket quality, and achieving agreed-upon targets for monthly reviews.

You will work closely with our product and development teams to identify and resolve issues, provide proactive feedback, and contribute to the improvement of our support processes.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service, has a strong technical background, and is looking to take their career to the next level.

About You

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science or equivalent work experience
  • At least 2 years of customer support experience
  • Strong working knowledge of Windows and Mac OS
  • Able to communicate complex technical information in a clear and concise manner
  • Excellent problem-solving skills and ability to work independently
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

We offer a comprehensive benefits package, including:

  • Competitive salary
  • Generous paid time off and holidays
  • Healthcare coverage
  • Education reimbursement
  • Paid volunteer time
  • Charitable contribution match
  • Monthly wellness or home office reimbursement
  • Access to modern health (mental health platform)
Why Work with Us?

We pride ourselves on being a global organization that values diversity, inclusivity, and collaboration. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

We are committed to creating a workplace that is free of politics and full of humble, inclusive, and collaborative teammates.

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