Tech Support Professional

7 days ago

Rizal, Philippines beBeeTechnical Full time ₱600,000 - ₱900,000
IT Helpdesk Specialist Role Overview

We are seeking a skilled and customer-oriented IT professional to join our team as an IT Helpdesk Specialist. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration.


Key Responsibilities
  • Provide Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve advanced hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment including Juniper switches, wireless access points, and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Monitor system performance and security escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

Required Skills and Qualifications
  • Hands-on technical support experience with a strong focus on networking, cross-platform support, and SaaS administration.
  • Strong problem-solving skills with ability to troubleshoot and resolve advanced hardware, software, and network-related issues.
  • Excellent communication and interpersonal skills with ability to work with diverse stakeholders.
  • Experience with IT ticketing systems, SaaS applications, and Microsoft Intune administration.
  • Knowledge of macOS environments, Apple Business Manager, and MDM tools such as Jamf or Kandji.
  • Ability to learn new technologies and stay updated with emerging trends.

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for growth and development within the organization.


Other Information

Applicants should have a degree in Computer Science or related field and relevant work experience. A certification in ITIL or CompTIA would be an advantage.

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