Technical Support Professional

7 days ago

Rizal, Philippines beBeeSupport Full time ₱80,000 - ₱150,000
Job Overview

We are seeking a highly skilled Technical Support Professional to join our team. This role involves providing exceptional technical support to clients via phone, chat, or email.

Key Responsibilities
  • Respond to inbound technical support requests in a timely and professional manner.
  • Diagnose and troubleshoot hardware, software, and network issues with minimal supervision.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
Requirements
  • High school diploma or equivalent.
  • Previous call center experience is an asset.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office.
Career Advancement

We offer opportunities for career growth and learning, as well as competitive compensation and benefits packages. Regular feedback and coaching help our team members achieve their goals.

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