
Technical Support Professional
7 days ago
We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.
The successful candidate will be responsible for responding to inbound technical support requests, diagnosing and troubleshooting hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex issues when necessary.
To excel in this role, candidates must have prior call center experience, a strong command of the English language, high typing speed, and basic proficiency in Microsoft Office and Windows operating systems.
Main Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Strong command of the English language
- This role operates in a remote environment, requiring employees to use a computer and telephone headset while providing technical assistance and support.
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